Frequently Asked Questions
Will I always have the same team?
We make every effort to send the same team each visit so you get to know each other. However, sometimes due to illness, vacations, or other reasons beyond our control we may have to substitute another team to clean your home.
Are your team members trustworthy?
We do a criminal background check on all of our team members as well as pre-employment and random drug checks. We verify that each candidate has the necessary documentation to work legally in this country. We are licensed, bonded, and insured.
What are your payment terms?
Payment is preferred at the time of service in the form of cash or check. If you prefer to pay by credit card there is an additional 3% credit card convenience fee.
Why does the first cleaning take longer?
Our first cleaning visit is more like a very deep cleaning. Before we can begin regularly scheduled maintenance cleaning of a home, there are a variety of first-time tasks that require extra time and effort.
Will cleaning always be done on the same day?
With the exception of severe weather or holidays, your cleaning day will remain the same. However, unless your cleaning is the team's 1st scheduled cleaning of the day, we can not guarantee a specific arrival time for your regularly scheduled visits. We will ask you for a time frame when you will return home so we can try to be done by then. We will always try to stick to your schedule
Do you perform any additional tasks?
Just contact our office with your request. A minimum of 24 hours from your scheduled appointment is required.
Must I be home when you clean?
With the exception of the first cleaning, it is not necessary for you to be home. For ease of access, you may provide us with a key. The key is coded and kept in a locked location until it is needed for service and then returned.
Do you clean windows?
Windows are not part of the normal cleaning. Since doing windows can greatly increase the time of service, we ask that you call our office at least 48 hours in advance if you want the windows cleaned. In addition we will only clean the inside of windows we can reach with a 3 step ladder.
Do I have to provide supplies and equipment?
No, we provide all professional housecleaning solutions, sanitized supplies for each house, and high-tech vacuum cleaners with HEPA filters that remove 99.97% of particles as small as 3/100th microns.
What kind of cleaning products do you use?
We mainly use environmentally safe cleaning supplies.
Do you require contracts?
We do NOT require any term contracts.